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Shipping and Returns

Shipping and Returns

Shipping and Returns

Poland’s Natural offers free 2-5 day shipping on orders over $35, with faster 2-day shipping on the basics, and free returns within 30 days. You can choose to waive free returns on most items to get more Poland’s Natural Savings.

Polandsnatural.com only ships to the 48 contiguous U.S. states and the District of Columbia. To qualify for free shipping, the order merchandise total before savings and estimated tax must be at least $35. Multiple orders cannot be combined to reach the $35. For orders less than $35, there will be a $5.99 shipping charge.

For items marked with 2-day delivery, orders must be placed by 2pm in the time zone of your order’s destination in order to receive your merchandise in 2 days. Orders placed at Polandsnatural.com are not delivered on Sundays or major holidays, and orders placed on Friday, Saturday, or over a major holiday weekend may take longer than 2 days. Polandsnatural.com is not responsible for delays caused by shipping carriers, information errors, changes to orders, or severe weather.Po

Do all orders qualify for free shipping?

To get free shipping, your order’s merchandise total, before savings are deducted and tax is added, must be at least $35. For orders below $35, Poland’s Natural charges a fixed shipping fee of $5.99.

Where do my Poland’s Natural packages ship from?

Poland’s Natural orders are delivered either from the warehouses of our retail partners or from our fulfillment centers. Poland’s Natural selects retailers that can fulfill your shipment in the most efficient, cost-effective way.

Your order may occasionally be fulfilled by a retailer other than the one stated at checkout,  but you will always pay the same price.

Are returns at Poland’s Natural free?

Returns at Poland’s Natural are free within 30 days on nearly everything sold on our site. Returns must be initiated within 30 days of receiving items. Free returns are not available if you waive returns in exchange for savings. Items returned must be in original condition with all packaging and tags.

How do I return an item?

You can initiate a return by visiting your Order History in your Poland’s Natural account. There, you’ll be able to see the amount you’ll be credited for your return and print a shipping label. Don’t forget, the item has to be sent back in its original condition (with the original packaging) within 30 days. The amount you will be refunded is the Price minus the Extra Savings you received on the item, plus any taxes you paid on the item. It may take 10-14 business days after we receive your returned items to process your refund.

How do I return oversized items?

Just call the Poland’s Natural  at 1-(860)-747-3397 or email sales@polandsnatural.com to schedule a pick up.

If I waive returns on something, does that mean I can’t return it?

If you select Waive Returns on an item, you can still return the item. However, you will be charged a Waiver’s Remorse Fee to cover the cost of the return. As a rule of thumb, it’s probably best to only waive returns when you are sure you’ll be keeping the item.

Are any products non-returnable?

Yes. There are some (but not many!) items that cannot be returned. Under no circumstances will Poland’s Natural accept returns of the following merchandise: select personal care items, hazardous items, pay-as-you-go products (phone, games), some jewelry, gift cards, grocery products, flowers & live indoor plants, open software, live insects, and items with special shipping instructions imposed by the U.S. Department of Transportation (as indicated on the product detail page). Poland’s Natural also reserves the right to refuse your return if we receive the returned item outside our 30-day return window or if the item returned is not in its original condition (opened, damaged, or not in its original packaging).


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    30 days return Service